Checking in and Checking Out
Please arrive early for your appointment so that you get your full time. Each guest completes a health history form, which takes about ten minutes, rest room stops and client/therapist interviews account for a few more minutes. If you arrive too late your session will be shortened to end on time.
When your treatments are completed you may pay with credit card, personal check, cash or gift card. Gratuities for your therapist may be in cash or personal check. We are not able to add gratuities to your credit card.
Our Cancellation Policy
We ask at least 24 hours notice if your plans change and you need to re-schedule. We have voicemail if you need to call after regular hours. Cancellations within 24 hours of the appointment time – even if rebooked – will be charged $25.
No-shows are a huge frustration in the spa industry and you will be charged 100% of the appointment fee for no-shows.
We want you to thoroughly enjoy your experience. Please be sure to communicate your preferences to your therapist – the amount of pressure, room temperature, whether you want conversation or silence. If you don’t tell your therapist, they won’t know if you’re uncomfortable. This is your time! Let us know what you need.
Please let your Therapist know immediately if you are uncomfortable for any reason. Our goal is for your experience to be positive, and corrections can only be made if we are made aware of a problem at the time of service.
We suggest you wear casual attire-something you can easily slip off and on without fussing. If modesty is an issue please tell us.
The best way to receive a massage or other bodywork is to be unclothed, however we never require you to be naked if it makes you uncomfortable. Therapists are trained in the "art of draping". They will leave the treatment room while you get under the sheet on the table, keep you covered at all times except for the area of the body they are working on, and will leave the treatment room before you get up from the table.
Gratuities are not included in our prices but are gladly accepted. Calculate the amount of your tip as you would in a restaurant – between 15-20%, but you may of course leave more or less, depending on the quality of the service. Tips can be in the form of personal check or cash. We do not process gratuities on a credit card.
No cell phone calls please! Because the day spa environment should be a tranquil and stress-reducing experience, we request that cell phones and pagers are turned off before entering the spa. Remember that the intention of your visit – as well as others – is to relax!